Cancellation policy
At Chosen Vintage, we understand that sometimes you may need to cancel an order. This Cancellation Policy explains the terms and conditions for canceling your order placed through our website https://www.chosenvintage.shop.
1. Order Cancellation
-
Orders can be canceled before they have been processed for shipping.
-
Please contact our customer service team as soon as possible if you wish to cancel an order.
-
Once an order has been processed or shipped, it cannot be canceled. You may initiate a return following our Return and Refund Policy instead.
2. How to Cancel an Order
To request a cancellation:
-
Contact our customer support team via email.
-
Provide your order number and details of the items you wish to cancel.
-
Our team will confirm whether your order can be canceled.
3. Refunds for Canceled Orders
-
If the cancellation is successful, your payment will be refunded to the original method of payment.
-
Refund processing may take up to 7 business days depending on your bank or payment provider.
4. Orders That Cannot Be Canceled
-
Orders that have already been processed for shipping or shipped cannot be canceled.
-
In such cases, you can return the items according to our Return and Refund Policy.
5. Contact Us
For all cancellation requests or questions, please reach out to our customer support team:
Phone: +1 509-443-3602
Email: support@chosenvintage.shop
Address: 7 W Main Ave, Spokane, WA 99201, United States
Business Hours: Monday – Sunday, 11:00 AM – 6:00 PM